首頁>>廠商>>系統(tǒng)集成及應用軟件開發(fā)商>>cosmocom

[英文]虛擬呼叫中心應用于以色列Milgam城市服務

2010/10/21

CosmoCom, the global leader in Contact Center Consolidation 2.0, announced that Milgam City Services in Israel has implemented the CosmoCall Universe (CCU) all-in-one contact center suite to support their outsourced and insourced services to utilities and municipalities throughout Israel.

For nearly 30 years Milgam has been providing an array of outsourced collections and related services to local municipalities and water authorities in Israel via distributed operations throughout the country. A growing list of more than 150 clients with increasingly complex customer demands prompted Milgam to search for a new contact center platform. After thoroughly testing a number of solutions, Milgam found CosmoCom’s virtual call center platform to be the most flexible, easy-to-use and capable of meeting their complex demands.

The unified, all-in-one nature of CCU, enables Milgam to use the inherent recording and other advanced functionality instead of purchasing separate, disparate components. Plus, the virtual contact center technology fits well with their distributed organization and their future plans for remote agent insourcing and home workers.

“We are very satisfied with our decision to have CosmoCom as our contact center technology supplier,” said Daniela Koblentz, National Enterprise Manager at Milgam, “With CosmoCom we were able to rapidly deploy a complicated call center, serving over 20 municipalities and water corporations. The familiar Windows environment enables me – as a non technical person – to easily script call flows, create real-time reports and make changes as needed.”

The initial 20 municipalities are only the beginning; Milgam’s goal is to have more than 50 rolled-out by the end of the year. One innovative example is the PaNGo National Cellular Parking Services which enables citizens to park simply by using their cell phones. The supporting call center uses a sophisticated IVR that provides a customized greeting to each caller - as if they were calling their own municipality - and then routes the call to the most appropriate agent - complete with a screen-pop.

“Milgam is a true success story of a company that was not technically oriented, but with very complex demands. They were able to implement a wonderful service for their customers in a very short period of time,” explains Moshe Harari, Regional Director of CosmoCom. “Most important to Milgam is that they can manage their own system and implement new customers and services independently.”

CTI論壇報道



相關閱讀:
CosmoCall Universe軟件第6版問世 2009-04-21
中行選用 CosmoCall Universe構建新一代IP呼叫中心 2003-03-19
IDG世展博覽用CosmoCom軟件推出網(wǎng)上互動客服 2003-01-16
授權不可行!(一)——談呼叫中心員工方案 2002-12-02
客戶服務代表如何在家庭與工作中找到平衡點 2002-11-20

熱點專題:  呼叫中心  
分類信息:  呼叫中心_與_國外動態(tài)  呼叫中心_與_供水  呼叫中心_與_系統(tǒng)建設技術  國外動態(tài)_與_系統(tǒng)建設技術
相關頻道:  虛擬呼叫中心    
江山市| 永清县| 漳平市| 东兰县| 乐山市| 鄂伦春自治旗| 淮北市| 台中市| 六安市| 耿马| 六安市| 自贡市| 开鲁县| 利津县| 台北市| 吉木乃县| 紫金县| 潜江市| 扎囊县| 阳山县| 慈利县| 勐海县| 卓尼县| 新野县| 高碑店市| 惠水县| 连城县| 海伦市| 甘孜县| 华容县| 海宁市| 北安市| 潮安县| 鸡泽县| 理塘县| 亳州市| 汶川县| 长治县| 江西省| 兴城市| 大悟县|