[英文]IVR開發(fā)提示:個性化你的系統(tǒng)
IVR Development Tips – #3 Personalize your
Nicole Reid-Marketing Communications Specialist 2010/11/03
A business that uses a “one-size-fits-all” system might find that it does not serve their customers effectively. Some businesses may consider a personalized IVR, which allows you to speak to your customers on an individual basis. This can be as simple as having your IVR speak in first person. Using “I” gives the caller the feeling of a personal conversation instead of a generic answering service. Based upon their telephone number or account number, you may also take it a step further by having your application refer to the caller by their first name.CTI論壇報道
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