[英文]NICE SmartCenter與思科新客戶協(xié)同軟件互通
NICE Solutions to Interoperate with Cisco’s New Customer Collaboration Software
2010/11/16
the worldwide leader of intent-based solutions that extract insight to impact business performance, reduce financial risk and ensure safety and security today announced that NICE SmartCenter solutions will interoperate with Cisco’s three newly announced products: Cisco’s media capture platform, Cisco SocialMiner for social media management, and Cisco’s new web 2.0 collaboration desktop, Cisco Finesse. The new NICE offerings combine Cisco’s solutions with NICE’s Interaction Recording, Quality Management, cross-channel Interaction Analytics, Workforce Management, and Real-time Process Optimization. The offering will be showcased at Cisco’s Annual Collaboration Summit at the Biltmore Hotel in Phoenix, Arizona, on November 16-17, 2010.CTI論壇報(bào)道
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